Fortunately though, H & H Overhead Door of Oahu was able to fix it. Yay! But they really need to work on communicating better with their staff and customers. There were too many unacknowledged (but received) phone messages and an unacknowledged (but not received) phone message that resulted in a scheduling mixup.

Service guy: “Hello, I’m here to fix your garage door.”

Me: “Um, I’m at work. I left two messages saying I couldn’t be there today.”

The company did accommodate for this faux pax, but still not the best experience for customers. On Yelp, I had to soil their company’s 5-star ratings.

Rebond padding is made up of chunks of recycled foam material that’s bonded together into a big sheet. Unfortunately, because of its composition, some of the recycled chunks are very hard and dense compared to the rest of the chunks. These are the rock-like bumps I was feeling under the carpet. Maybe these chunks were recycled Nike shoes or something, I don’t know, but they made the carpet a disaster.

So we’re getting the rebond padding replaced with a rubber type pad. Beware the rebond!