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Asked to Leave Lenscrafters

Let me rewind a bit. After a routine eye exam, my doctor said my prescription has been changing over the years and recommended getting new eyeglasses. Only having had like two, maybe three, pairs of glasses before, I really don’t know where to go so I figured I go to LensCrafters since they’re around most malls.

I went to Downtown Pearlridge to the Lenscrafters next to Longs. Instead I find a vacant spot with a sign saying they’ve relocated to a new location in Uptown Pearlridge (no specifics on location where though). So after getting lunch and a drink from Seattle’s Best, I go to Uptown. I headed towards the Borders side of Uptown figuring there’s lots of space for new stores, but the store wasn’t there. I finally found it next to Macys where McDonalds used to be. It’s a nice place that just opened that day.

As I’m walking around looking at the wall of eyeglass frames, one of the workers comes up to me. But instead of greeting me, she (politely) asks me to leave the store since I have a drink, my coffee from Seattle’s Best. I was surprised since this has rarely happened especially in this age of supersized drinks, juice stores, and coffee bars being the trend. And oh yeah, there’s no sign or anything at the entrance saying the usual “No pets or food allowed.”

I told the employee that I was surprised about this, and she said they wanted to keep the store clean since they just opened. Understandable, but then again this is Pearlridge Mall which is a shopping center which relies on foot traffic, and there are eating places in the mall, and it is flanked by Starbucks in Borders, in the center, and near Circuit City, and it is only a matter of time before the store gets tainted. Oh well… I oblige and walk outside to finish my drink.

Then a few minutes later, a little girl with her dad goes into Lenscrafters, and the girl is drinking a juice smoothie from Robeks(?). So I watch her while standing right in the entry way of the store. I see the same employee who asked me to leave look at the girl, but she does nothing! She doesn’t go to the father and ask them to leave the store. What’s up with that? Okay, I do respect being asked to leave the store due to my drink but not following this so-called policy in a consistent fashion is not right. If you ask me to leave because of a drink, ask EVERYONE with a drink to please leave the store.

So Lenscrafters in Uptown Pearlridge, you lost a customer on your opening day. Instead of trusting and welcoming your customers, you treated them to inconsistent policy and worried more about the aesthetics of your store. Unfortunately, since I don’t know much about eyeglasses, I’ll probably have to go back to a Lenscrafters, but it’ll be another location.

Inspired by the ranting of the Angry Asian Girl.

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28 Responses to Asked to Leave Lenscrafters

  1. tabasco man July 15, 2006 at 1:31 pm #

    She was probably a public school product and immediately recognized your sanctimonious private school attitude.

    My current pair of glasses was over 10 years old and even the optometrist highly suggested that I get a new pair since it was so old and bussup. We both got our specs at my favorite place to shop, Costco. Picked up my contacts over there as well.

  2. tabasco man July 15, 2006 at 11:31 pm #

    She was probably a public school product and immediately recognized your sanctimonious private school attitude.My current pair of glasses was over 10 years old and even the optometrist highly suggested that I get a new pair since it was so old and bussup. We both got our specs at my favorite place to shop, Costco. Picked up my contacts over there as well.

  3. bklyngrl July 15, 2006 at 7:22 pm #

    they suck! set Merynn loose in there with a marker to help them decorate!

  4. bklyngrl July 16, 2006 at 5:22 am #

    they suck! set Merynn loose in there with a marker to help them decorate!

  5. Anonymous July 15, 2006 at 8:55 pm #

    Wow that’s a first….. Never happened to me…… NOT…… Always happens to me…,,,,, Try not getting any type of greating. No hello,,,, No Smile,,,, Just a snare or a look like your going to steal something. Even worse they make you wait at the register fully aware that you want to purchase something. And get this your the only one in the store!!!!!!!

    It really happened……

  6. Anonymous July 16, 2006 at 6:55 am #

    Wow that’s a first….. Never happened to me…… NOT…… Always happens to me…,,,,, Try not getting any type of greating. No hello,,,, No Smile,,,, Just a snare or a look like your going to steal something. Even worse they make you wait at the register fully aware that you want to purchase something. And get this your the only one in the store!!!!!!! It really happened……

  7. Gee Why July 16, 2006 at 10:59 pm #

    Never did try out Costco for glasses. Forgot you wear corrective eyewear. Thought your vision was perfect!

  8. Gee Why July 17, 2006 at 8:59 am #

    Never did try out Costco for glasses. Forgot you wear corrective eyewear. Thought your vision was perfect!

  9. Gee Why July 16, 2006 at 11:00 pm #

    Yeah, I don’t remember any other time that I’ve been asked to leave a store due to food. Oh yeah, there was that time at CompUSA that they told me food and drinks need to be eaten in their lounge area, but at least I got to stay in the store.

  10. Gee Why July 17, 2006 at 9:00 am #

    Yeah, I don’t remember any other time that I’ve been asked to leave a store due to food. Oh yeah, there was that time at CompUSA that they told me food and drinks need to be eaten in their lounge area, but at least I got to stay in the store.

  11. Angry Asian Girl July 17, 2006 at 6:52 am #

    Well they shouldn’t have layed carpet in their store. I think that might’ve been worth going home to get my dog and then going back WITH my dog to that same worker and informing her that there was NO sign about drinks or pets, and then asked her about the girl with her Robeks (it’s like a Jamba Juice), and showed her the picture that you took. Talk about discrimination! Boycott Lenscrafters and go to Costco.

  12. Angry Asian Girl July 17, 2006 at 4:52 pm #

    Well they shouldn’t have layed carpet in their store. I think that might’ve been worth going home to get my dog and then going back WITH my dog to that same worker and informing her that there was NO sign about drinks or pets, and then asked her about the girl with her Robeks (it’s like a Jamba Juice), and showed her the picture that you took. Talk about discrimination! Boycott Lenscrafters and go to Costco.

  13. Myong Choi July 17, 2006 at 8:11 am #

    Lenscrafters sux. They’re way overpriced and pompous. Costco is my choice as well.

    I’ve never bought from them but Walmart seemed to have a pretty big selection as well.

  14. Myong Choi July 17, 2006 at 6:11 pm #

    Lenscrafters sux. They’re way overpriced and pompous. Costco is my choice as well.I’ve never bought from them but Walmart seemed to have a pretty big selection as well.

  15. Gee Why July 17, 2006 at 8:29 am #

    I may have to check Costco out although I don’t go very often. The good thing about Lenscrafters is that they’ll have your glasses ready pretty quick. Does Costco or other places do that?

  16. Gee Why July 17, 2006 at 6:29 pm #

    I may have to check Costco out although I don’t go very often. The good thing about Lenscrafters is that they’ll have your glasses ready pretty quick. Does Costco or other places do that?

  17. Gee Why July 17, 2006 at 8:31 am #

    My parents go to Sears, but they have to wait two weeks for their glasses. Their pricing seems similar to Lenscrafters as well. I’m in no hurry to get glasses but two weeks seems long.

  18. Gee Why July 17, 2006 at 6:31 pm #

    My parents go to Sears, but they have to wait two weeks for their glasses. Their pricing seems similar to Lenscrafters as well. I’m in no hurry to get glasses but two weeks seems long.

  19. tabasco man July 17, 2006 at 12:00 pm #

    Since it is so convenient for me to go to Costco it is not a problem to wait a couple of weeks to go back.

  20. tabasco man July 17, 2006 at 10:00 pm #

    Since it is so convenient for me to go to Costco it is not a problem to wait a couple of weeks to go back.

  21. Myong Choi July 17, 2006 at 3:19 pm #

    costco is 2 weeks too. but sometimes they’ll be a few days early. my eye doctor gets it done 2 weeks too.

  22. Myong Choi July 18, 2006 at 1:19 am #

    costco is 2 weeks too. but sometimes they’ll be a few days early. my eye doctor gets it done 2 weeks too.

  23. Anonymous September 26, 2006 at 4:48 pm #

    there was probably a big sign saying no food or drinks allowed, but your poor vision prevented you from seeing it… 😛

    -s

  24. Anonymous September 27, 2006 at 2:48 am #

    there was probably a big sign saying no food or drinks allowed, but your poor vision prevented you from seeing it… :P-s

  25. Gee Why September 27, 2006 at 8:54 am #

    More like no signs at all. Just plain walls and glass entryway.

    And yeah, I actually did look for a no food sign.

    But then again, lots of stores have this no food sign but don’t enforce it, especially when their own employees got a drink hiding by the register.

  26. Gee Why September 27, 2006 at 6:54 pm #

    More like no signs at all. Just plain walls and glass entryway.And yeah, I actually did look for a no food sign.But then again, lots of stores have this no food sign but don’t enforce it, especially when their own employees got a drink hiding by the register.

  27. Anonymous October 3, 2006 at 4:52 pm #

    Was in a slight hurry and went to Wallmart. Prices good. something like 2 weeks but as I was leaving for travel I asked for a rush. They called main office and asked for priority and I got it <1 week. Most of glasses are sent to mainland for fabrication and thus the delay is ususally shipping. Walmart was good service & cheap price. Lenscrafters I would avoid like the plague due to price markup alone.

    mucky muck

  28. Anonymous October 4, 2006 at 2:52 am #

    Was in a slight hurry and went to Wallmart. Prices good. something like 2 weeks but as I was leaving for travel I asked for a rush. They called main office and asked for priority and I got it <1 week. Most of glasses are sent to mainland for fabrication and thus the delay is ususally shipping. Walmart was good service & cheap price. Lenscrafters I would avoid like the plague due to price markup alone.mucky muck

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