What else can I say from my recent experiences other than Footaction
hates dislikes Hawaii. My latest issue is the cancellation of the Air Jordan 1 Shattered Backboard 3.0. Hold your opinions about the shoe’s appearance, and just focus on the fact that I successfully ordered the shoe on release day and paid the shipping surcharge to Hawaii. I checked back today and saw the inevitable.
I mean I knew I was taking a chance ordering from Footaction since none of my orders have ever shipped. I just keep hoping that one day they get it right. I mean they are part of the Footsites family (aka Foot Locker, Champs, Eastbay, etc.) and all the other stores can ship to Hawaii, so it’s really odd why FA fails time and time again.
For my satin Jordan cancellation, I did receive a call from a Footaction rep who went into great detail about their warehousing system and online orders and how the the overloaded ordering system tries to fulfill orders. Yeah, I get it, and it makes sense, but in the end, it’s still a failure. That false hope and promise is probably the worst part. Maybe this time, they’ll ship. Maybe this time, the correct warehouse has it in stock. Maybe this time, they fixed the ordering system. Maybe, maybe… no, canceled yet again.
For this cancellation, I didn’t call to complain nor did I receive any kind of notification. I did tweet them, continuing our conversation from the last time. But I do believe it would be best if Footaction simply stated they do NOT ship to Hawaii (or Alaska). Sure, that admits preference to the 48 contiguous states, but I mean really that is the truth based upon personal experiences – Footaction dislikes Hawaii.