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Asurion Does NOT Care

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That is what I’m feeling right now. So I submitted the requested paperwork online as instructed. Then I could select a date for a service technician to come out. I picked a date.

Now I learn that that scheduled date was not really scheduled. WHAT THE HECK?

Why would Asurion allow me to go through all these steps for no reason? I can only guess that they don’t care. There was no notification that the scheduled date did not process. It makes no sense.

So after an hour on the phone to track down my Service Request and keep pushing it through, the next available date is in six days. Six more freakin’ days without a refrigerator. WHAT A JOKE.

Really, it’s the takeaway and my opinion about Asurion’s service fulfillment for Home Depot’s Protection Plan. This entire system and infrastructure has failed me even though I followed the steps outlined. How can the company claim they care?

Does Asurion Purposely Forget?

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Just like my first interaction with Asurion under the Home Depot Protection Plan, the service company does not have my proof of purchase for my Samsung refrigerator on file. No matter we ran through this in 2019. That’s the time I went to their web site, downloaded my invoice, then resent that same info/file.

This time I scanned in my Home Depot customer invoice and submitted that. Let’s see if this will be insufficient like the first time.

Why do they keep forgetting/losing my invoice?