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Does Asurion Purposely Forget?

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Just like my first interaction with Asurion under the Home Depot Protection Plan, the service company does not have my proof of purchase for my Samsung refrigerator on file. No matter we ran through this in 2019. That’s the time I went to their web site, downloaded my invoice, then resent that same info/file.

This time I scanned in my Home Depot customer invoice and submitted that. Let’s see if this will be insufficient like the first time.

Why do they keep forgetting/losing my invoice?

Walmart and Nintendo Both Suck

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Of course. Of course, it was too good to be true. I happened to be at the ready when Walmart announced its pre-order of the Nintendo SNES Classic Edition, and I managed to get my pre-order processed.

But today, I got notified (and so did everyone else) that this SNES pre-order was a technical glitch and therefore all pre-orders from Walmart have been cancelled. The email reads:

Unfortunately, due to a technical glitch, the Super Nintendo Classic Edition was mistakenly made available last Friday evening ahead of the official release date. We, regrettably, will have to cancel this item on your order. We know that this is incredibly disappointing to you, and we’re truly sorry for this mistake.

Another email reiterated the cancellation:

Thanks for your recent order. We’re really sorry, but the items shown below were canceled due to a system error that kept us from processing orders. We’re working to fix the error and hope to have a solution soon.

All I can simply say is that Walmart you suck. You too Nintendo since it seems like you’re forcing Walmart to cancel the (successful) pre-orders. Terrible, terrible customer service.

Great Customer Service from Strong Like Bull Magnets

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Now that’s great customer service by Spoke Design, makers of Strong Like Bull magnets. After Kickstarting this project, I was so pleased with the resulting product that I ordered more (in the new colors).

Anyways, there was an order mixup that was resolved. But besides the fast resolution and apology, I’m getting additional magnets! Yep, that’s delighting your customers right there. I can overlook a delayed order when there’s even more goodness that’s being delivered.

So if you want great magnets (seriously, these stick to anything) and exceptional customer service, you need to check out Strong Like Bull.

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