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Disappointed in Polar Cop

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This topic is going to be subjective with differing points of view, but I just wanted to voice my disappointment with Polar Cop. Described as software “redefining iOS checkout automation,” this software went on sale publicly this morning. But due to its popularity, the launch was beset with technical problems and was delayed.

After another delay, this tweet was published about an hour after the original start time.

At this point, I more or less forgot about this release. But since I had the site’s window open, I noticed that the page had changed to purchase screen. So I entered my information to make a buy and upon submission, I got an error screen, so again, I forgot abou this forgettable release. A few minutes later, I saw that the error screen changed to one of success, and I also got a confirmation email.

Screen Shot 2020-06-28 at 10.23.44 AM

That joy was short lived however when Polar Cop commented first on the botched release then made the disappointing announcement.

All sucessful orders were cancelled. 

Instead of honoring the existing sales, the company decided to alienate the only fans up to that point – those who had made valid purchases. Why would a software company want to estrange those who wanted their product and bought their product? Can’t they just release more copies of the software at a later date (and with more preparation)?

I understand that in these high-demand situations, everyone can’t be happy and satisfied with the outcome. The masses who were waiting for the software and didn’t get a copy were, of course, angered. And now the (potential) advocates who bought the software were also angered with the cancellations. Disappointing all around. As a company, how is trust built when business transactions aren’t honored? Why not turn this into a win-win situation, allowing the purchases to stand then simply releasing more copies for sale at a later date?

The Rona RNNR

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In a totally unexpected move in these Rona Times, the news of the collaboration of The Gap and Kanye West was joined by the surprise release of the Yeezy RNNR. This new silhouette of an organic and futuristic sandal went on sale on Yeezy Supply and quickly sold out.

foamrunner_640_alpha

Sadly, despite my efforts, I could not get a new pair of house slippers RNNRs.

Footlocker Love

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Who woke up this morning with lotsa love from Footlocker in their inbox?

footlocker-love

There are a few more… 47 emails from customercare to be exact. But no, these are not individual orders with a status update. All these emails are for two orders, but I guess Footlocker Customer Care really wanted to keep me informed of the delays.

I feel the love, Footlocker!

Rona Fixed Footlocker Shipments?

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Don’t want to drag this out, but from experience, getting Footlocker shipments to Hawaii can be hit or miss. Okay, it’s not specifically Footlocker, but all “footsites” aka Champs, Eastbay, Footaction, and Footlocker. Footaction has been a total dud getting online orders of hype shoes to the aina. They always cancel. Champs is almost as bad as Footaction. Eastbay has been good and Footlocker had been good but even they cancel more than they should.

Like I explained before, these cancelled orders have to do with warehouses and stores and who’s allowed to ship to Hawaii. So if your online order is being fulfilled by the massive footsite warehouse then everything should be good. However, if your order gets routed to a brick-and-mortar store for fulfillment, you can count that as a loss.

Until COVID-19.

I place three orders during the past few weeks. Two from Footlocker and one from Champs. Both Footlocker orders got the telltale sign of cancellation – an email titled “We’re still working on your order” and the body starts with:

It’s taking a bit longer to complete your order. We’re trying to track down your item.

Historically, that’s a sign of game over. Checking the order status would show the name of the shoe replaced with some generic description like this:

footlocker-online-order-not-goodBut this time, after two days, I received emails stating the incredulous:

YOUR ORDER HAS SHIPPED

I had heard from Unbreakable Kicks that physical stores were still in business, just not opened to the public. Instead the workers were packing and shipping out orders from their local inventory – something that Hawaii was not privvy to until now (again, this is for hype sneakers, not general releases).

The Champs order is still processing, but I already got the email saying, “We’re still working on your order.” So this will test if other sites can ship to the 808 during Rona Times.

Now having seen this, will these successful online orders continue after stores reopen? Or will footsites revert to cancelled orders?

COVID19 Not Stopping the Zippys IslandCamoPac

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The impact of COVID19 is definitely increasing each day, but the virus is not stopping the release of Zippy’s IslandCamoPac merch. Although the pop-up release at Pearl City and Kaneohe is now canceled, the drop is starting online at zippys.com then will be in-store at Fitted Hawaii.

 

Et Tu, Foot Locker?

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AJ1-UNC-chi1Although not yet the Ides of March, I have been betrayed disappointed by yet another Footsite. Historically, any purchase of in-demand sneakers from Footaction online led to cancelled orders. Last month, it was the same with Champs Sports, failing to deliver a Yeezy 350 Yeshaya colorway.

But this week, the mighty Foot Locker didn’t come through with an order of the Air Jordan 1 UNC to Chicago. I managed to get my size (US10 Men or 11.5 Women) and got a confirmation email. Cool.

Then a few days later the downfall began with this email. From my past experience, this delay is how Footaction cancellations started. Not a good sign.

Foot-Locker-delay

Not hearing anything for the next few days was somewhat promising (I think) so I checked my online order and saw that the shoe had a status of “SHIP FROM STORE.” That was definitely a red flag since all cancelled Footaction orders had the same status. You see, the Footsites ordering system is flawed for Hawaii (and Alaska I take it). Their system will allow consumers to buy products including in-demand sneakers. However, as inventory in their shared main warehouse is depleted, the orders are farmed out to a secondary warehouse or retail stores to fulfill using their stock. Now here’s the flaw. These other locations cannot ship to Hawaii (for whatever reason). So while the shoe may be availalbe, they simply cannot ship it to the Aloha State. And if they try to reroute order fulfillment back to the main warehouse, odds are the hyped shoe will be out of stock.

This morning Brutus (aka Foot Locker Customer Care) delievered the lethal strike:

Thank you for your recent order. We regret to inform you we were unable to fulfill some or all items from your recent order number ####### due to lack of product availability.

So Footaction, Champs Sports, and now Foot Locker betrayed me with confirmed then cancelled orders, seemingly because I’m in Hawaii and their ordering system cannot accommodate this location.

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